In the unlikely event that items are damaged in transit, the entire package will need to be assessed, so please keep these and do not use any damaged candles .
Please contact us within 7 days of your order being delivered with your order number and photos of the broken or damaged products.
We will review this and if required we will arrange a replacement or refund to be sent out to you as soon as possible.
We will need photos of the items/ and damaged packaging and also may need the damaged items collected by a courier, or returned to us.
All damages must be reported to us within 7 days of delivery, otherwise we are unable to assist after this date.