Returns/Damaged Items

In the unlikely event that items are damaged in transit, the entire package will need to be assessed, so please keep these and do not use any damaged candles . 

Please contact us within 7 days of your order being delivered with your order number and photos of the broken or damaged products. 

We will review this and if required we will arrange a replacement or refund to be sent out to you as soon as possible.

We will need photos of the items/ and damaged packaging and also may need the damaged items collected by a courier, or returned to us.

All damages must be reported to us within 7 days of delivery, otherwise we are unable to assist after this date.